Frequently Asked Questions

General Information

What is 3D printing?

3D printing, also known as additive manufacturing, is a process of creating three-dimensional objects from a digital file by laying down successive layers of material.

Products and Services

What types of materials do you use for 3D printing?

We use a variety of materials including PLA, ABS, PETG, ASA, and more. You can select the material that best suits your project's needs.

Do you offer custom 3D printing services?

Yes, we offer custom 3D printing services. You can upload your design file or work with our team to create a custom design.

Ordering and Payment

How do I place an order?

You can place an order directly through our Shopify store by selecting the desired product, customizing it if needed, and proceeding to checkout.

What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and Shopify Payments.

Shipping and Delivery

What are your shipping options?

We offer several shipping options, including standard, expedited, and express shipping. You can choose the option that best fits your needs at checkout.

How long does it take to receive my order?

Production times vary based on the complexity of the print. Standard orders typically take 3-5 business days to print, plus shipping time.

Returns and Refunds

What is your return policy?

We accept returns for non-custom items within 30 days of purchase. Custom orders are non-refundable unless there is a defect or error in the print.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.

Technical Support

What file formats do you accept for custom designs?

We accept STL, OBJ, and 3MF file formats for custom 3D printing projects.

How do I prepare my file for 3D printing?

Ensure your file is in one of the accepted formats, and check that the model is watertight and properly scaled. Our website provides detailed guidelines on preparing files for printing.

Additional Services

Do you offer design assistance?

Yes, our team of experienced designers can help bring your ideas to life. Contact us for more information about our design services.

Can you print in multiple colors or materials?

Yes, we offer multi-color and multi-material printing options. Please specify your requirements when placing a custom order.

Contact Us

If you need to reach out to us, please contact us via:

Email: support@forgedthistle.com

Alternatively, you can fill out the form here, and we will get back to you as soon as possible.